Nigeria’s telecommunications industry emerged as one of the least sources of consumer complaints, according to fresh data from the Federal Competition and Consumer Protection Commission (FCCPC).
The commission’s latest sectoral complaints report shows that while banks, fintechs, and fast-moving consumer goods companies dominated grievance lists between March and August 2025, telecoms recorded relatively fewer cases compared to other critical sectors.
Out of more than 9,000 complaints handled during the period, the banking sector accounted for the largest share with 3,173 disputes, followed by the FMCG sector (1,543) and fintech firms (1,442). The electricity sector drew 458 complaints, while sectors such as e-commerce, aviation, logistics, and telecommunications featured far lower on the list.
The FCCPC noted that it successfully resolved 9,091 cases within the five months, securing over N10bn ($6.7m) in refunds and compensation for consumers.
“These numbers are not just statistics; they tell the story of consumer frustration and the daily challenges Nigerians face in accessing essential services,” said Tunji Bello, Executive Vice Chairman/Chief Executive Officer of the FCCPC.
The report underscored that the highest consumer grievances remain concentrated in financial services—particularly banking and digital lending—where issues such as unauthorised deductions, unfair charges, and failed transactions are common. Fintech complaints, largely tied to predatory lending and online investment schemes, continue to rise as Nigerians increasingly rely on digital platforms.
By contrast, the telecommunications sector featured only minimally in the complaint tally, reflecting fewer disputes relative to its large subscriber base. The FCCPC said this trend shows improvements in dispute resolution mechanisms within the industry, even as it continues to monitor service quality and billing practices.
The commission pledged to intensify oversight, especially in financial services and utilities where consumer dissatisfaction is most widespread, while also maintaining collaboration with other regulators to ensure Nigerians are better protected.
